FAQ


Who is Trade Interceptor?​

Sofia-based Trade Interceptor is one of the fastest-growing mobile technology firms. The app has been downloaded almost half a million times to-date and is ranked in the top three on app stores (including iOS, Android, Windows Mobile, Amazon’s Fire OS and Blackberry) around the world. In May 2017, ThinkMarkets acquired Trade Interceptor.

Where are you located?​

We have offices around the globe. Our main offices are in London and Melbourne.

What are your operating hours?​

We are available 24 hours a day from Sunday evening 20:30 London time through to Friday evening 22:00 London.

How can I open an account?​

Applications for live and demo accounts can be made via our mobile applications.

Do demo accounts expire?​

Demo accounts on Trade Interceptor currently do not expire but we do reserve the right to close them.

What mobile apps do you support?

We support IOS, Android, Amazon and Blackberry. We also have Desktop versions for Windows and Mac.

How long does it take to open an account?​

Account opening times vary by client, but provided you’ve supplied your documents and they are acceptable, you should receive your login details within one working day.

How many Trade Interceptor accounts can I hold?​

You will be able to hold one Demo Account and one Trading Account.

Can I hold a ThinkMarkets and a Trade Interceptor account?​

Yes, you are able to hold both accounts. Please contact a member of our Client Service Team for further details.

Can I open an additional trading account?​

No, the limit is one trading account per client at this time.

Can I open a Joint Account?​

At this time, we are accepting Individual applications only.

Can I open a Corporate Account?​

At this time, we are accepting Individual applications only.

Who are you regulated by?​

In the UK, we are authorised and regulated by the Financial Conduct Authority (FCA) under FRN 629628.

In Australia, we are regulated by the Australian Investments and Security Commissions (ASIC), who administers the Corporations Act 2001.

As a regulated FX broker, we are regularly audited. Therefore we continually maintain high standards to provide you with the peace of mind when trading with us.

What entities does Trade Interceptor operate under?​

We operate under three entities; UK, Australia and Bermuda.

Can I change the entity under which my account is held?​

We will consider applications to move entity on a discretionary basis. Please contact a member of our Client Service Team for further details.

I have a ThinkMarkets trading account, can I please add Trade Interceptor to it?​

Yes. Please register on the Trade Interceptor app (not as demo or live user) with the same email address used on your ThinkMarkets account. Then open an additional account in your ThinkMarkets ThinkPortal and do not use this. Please then contact a member of the Client Service Team and we will be able to link the accounts and allow you to trade using the Trade Interceptor app.

What documentation do I need to provide?​

Documentation is based on your country of residence. Requirements may vary depending on where you are resident.

Proof of ID (Photo ID): A valid passport, a valid government ID, such as Driver’s License or State ID, a valid National Identity Card

Proof of residence: A utility or landline phone bill, or a bank statement

All proof of residences must be current and not outdated by more than 180 days

I have forgotten my password. What should I do?​

Please click on “Forgotten Password” on the login screen of you mobile application.

How do I update my information with you?​

Please contact a member of our Client Service Team who will be happy to assist in updating your personal information.

How can I log in?​

Please login with your email address and registered password.

What is Leverage?​

Leverage allows a client to trade without putting up the full amount. It can be considered as a loan that is provided by the broker. In Trade Interceptor, you can trade with a leverage of 1:25, 1:50, 1:100, 1:200 or 1:400.

If your Leverage is set to 1:400, this means that when you trade currencies, for every $1 you deposit, Trade Interceptor gives you the opportunity to trade with $400.

What is Margin?​

Leverage implies that a margin amount is deposited to cover potential losses. When you open a position, you are required to put up a fraction of that position’s value as a collateral. The amount required is visible in the “Accounts” tab.

What is my trading account number?​

You will not have an account number, simply an account based on your email address which is your user name.

How do I change my leverage?

If you would like to change your account leverage, please contact a member of the Client Service Team who will be able to assist you.

How do I change my account currency?

Unfortunately, you will not be able to change your base currency. You may need a new account. Please contact a member of the Client Service Team who will be able to assist you.

Can I open a new Demo account?

Under your existing email address, you may only hold one demo account at this time.

What is the minimum deposit?

The minimum deposit will be 250 units of your base currency.

What currencies can I have a trading account in?

GBP, AUD, USD and EUR.

What funding methods are available?

Card, Wire, Neteller, Skrill, FasaPay, CardPay, PayPal, China Union Pay

Can I trade on MT4 through Trade Interceptor?

No. All trading is via our Trade Interceptor app only.

Will you send me trading statements?

We will not send out automated statements. Instead, you can download your history using a reporting feature from within the apps.

How do I see my account history?

To see your account history please create a “Trading Report” which can be located by tapping on the “Portfolio” button.

How do I deposit funds into my trading account?

You can fund your account through the mobile application. To make a deposit, select “Accounts” from the application’s main menu and fill the required information.

How do I withdraw funds from my account?

You can withdraw funds from your account through the mobile application.

Are there charges for payments?

We make no charges for deposits or withdrawals.

Where are my funds held?

As detailed in ASIC Benchmark Five (Australian accounts), and in line with FCA requirements (UK accounts), we segregate all client funds in a separate account from our own operating funds. We only keep client funds in top-tier banks, such as Barclays Bank, National Australia Bank and Commonwealth Bank of Australia.

Can I move funds between my ThinkMarkets and Trade Interceptor accounts?

You will be able to move the funds. Please contact a member of the Client Service Team who will be able to assist you.

Do you have a help guide?

Yes, we have help guides in our applications. Please click on the “?” at the top of your application.

Do you have any tutorials?

Yes, we have many. Please visit our You Tube channel: https://www.youtube.com/user/TradeInterceptor/videos

Can I transfer money from my ThinkMarkets account to my Trade Interceptor account?

Yes, if you hold two accounts you will be able to move the funds. Please contact a member of our Client Service Team for assistance.

What products can I trade through Trade Interceptor?

You can trade Forex, Metals, Commodities and Indices. For more information, please visit our Trading Conditions page.

What are your spreads?

We offer a combination of fixed and variable spreads. Please see our Trading Conditions page for details of our spreads.

What are Swaps?

A forex contract expires every two days. Instead of actual delivery of the underlying asset, many traders and investors will ‘rollover’ the contract to extend its trading period. It’s upon this ‘rollover’ that swaps are earned or incurred by the holder of a forex contract. The swap rate is calculated as the interest rate difference between the two nations issuing the currency, and are added to, or subtracted, from the profit and loss for the contract.

A positive swap is where you earn interest from the contract, and a negative swap is where you incur interest on the contract.

What are swap rates?

Swap rates are the interest rate differentials embedded in currency trades.

To put it more simply, consider how a forex trade works: you borrow one currency to buy another. For instance, if you are buying EUR/USD, you are borrowing US dollars and buying euros with the proceeds. In doing so, you are paying interest on the US dollars you borrow, but earning interest on the euros you bought.

How do you calculate a swap rate?

Swap debits/credits are calculated as follows:

Current long/short rate * number of lots = swap debit/credit in second currency

Example 1:
Your account currency is AUD and you hold one lot long on AUD/USD on 5 February 2015:
+4.96 * 1 = $.4.96, converted to your account currency = A$6.35

Example 2:
Account currency is USD, you hold 2.5 lots short of EUR/GBP on 5 February 2015:
-1.08 * 2.5 = -£2.70, converted to USD = -$4.13

When do you calculate your swap rates?

Our swap rates are calculated each day at 4.59pm New York time). Trades that have been opened before 4.59pm and held open past this time will be subject to swap rates. Swap rates are tripled on Wednesday at 4.59pm to account for weekends. Please note that this is the standard structure of swaps – however, on weeks where there are holidays, the swap rate structure may be modified to account for the holiday.

What is leverage and how does it affect my account?

As the name suggests, the term “Leverage” was coined because using leverage allowed you to trade with more than you have. Leverage allows you to do this by reducing the amount of margin required for each position opened. Please have a look at how to calculate margin to see how increasing leverage can increase the risks and rewards of a trade.

What is the maximum leverage allowed on my account?

Leverage increases the risks and rewards of trading. In essence, the larger your account balance, the larger the risks and rewards become on a trade. For this reason we have maximum leverage levels, which are set to safeguard client assets and ensure liquidity providers aren’t exposed to excessive risk.

The maximum leverage levels for a given account are:

Account balanceMaximum leverage allowed
$0-$50,000400:1
$50,000-$200,000200:1
$200,000-$1,000,000100:1
$1,000,000+50:1

What is margin/margin requirement?

Margin is the amount required to open a new forex position. It is not a fee or a charge to your account – it is an amount set aside from your free equity to support your new trade. It is the client’s responsibility to maintain sufficient funds in their respective accounts to avoid triggering a margin call.

How do I calculate the required margin?

Margin requirements are calculated as follows:
(100,000 units* Number of Standard lots)/Leverage * conversion rate to your base currency

For example, for a USD account with 400:1 leverage, iof you place a EUR/USD buy order of 0.1 lots (10,000 EUR) @ 1.3632, the calculation would be as follows: {(100,000 *1.3632) * (0.1)}/400 = 34.08
100,000EUR * 1.3632 = $136,320 (margin required for a standard ot when leverage is 1:1)
$136,320 * 0.1 = $13,632 (margin required for 0.1 lots when leverage is 1:1)
$13,362/*400 = $34.08 (margin required for 0.1 lots when leverage is 400:1)

When will a margin call be triggered?

A margin call is triggered when your account’s equity falls below 50% of the required margin.

What is slippage?

Slippage is the difference between the execution price and the requested price of a pending order or trade. It is caused by gapping in the markets (where gapping refers to a situation where there is a break between the tradable prices). Please be advised that slippage is a natural occurrence caused by market forces and is by no means induced by Trade Interceptor.